IXP’s Business Case is a comprehensive report that will help you choose the best path forward in achieving your goals for your community. Following our proprietary SAIF® methodology, our detailed assessment and vendor-neutral recommendations provide you with the knowledge and understanding needed to make your vision of excellence a reality.

The Business Case will include:

  • A visioning session to determine your realistic future emergency communications model.

  • A review and assessment of your current facility, operations, standard operating procedures, and the technology systems currently used.
  • Technology life-cycle strategies appropriate for future needs.
  • An evaluation of your current dispatch performance and adherence to industry standards and service level metrics.
  • A workload analysis of staffing patterns and shift schedules.
  • A comprehensive capital and operational cost analysis.
  • Documentation of any potential long-term savings and the operational benefits or service level enhancements that could be achieved.
  • A detailed review of alternative strategies to consider.
  • Implementation timelines and sequencing recommendations to achieve your vision.
  • 5-year and 10-year cost estimates.
  • Implementation Plan.

We integrate four critical building blocks, essential to public safety, into our analysis—Governance, Operations, Technology and Facilities.

Governance: IXP’s analysis ensures an alignment of organization leadership, and provides a framework for navigating through the process of achieving consensus on program vision, standards, and procedures. It includes a comprehensive financial analysis to identify issues, develop greater efficiencies, and improve your financial position.

Operations: IXP reviews policies and procedures as well as recent performance and service level metrics and other information collected during the data gathering phase of our process. This is combined with a comprehensive analysis of the workload and service requirements to determine efficient and effective staffing plans. The result is a roadmap to successfully meeting and exceeding performance and service level standards. 

Technology: IXP reviews the existing technology environment and service agreements while developing a detailed analysis of systems, components, network requirements and applications. The scope can include CAD/RMS, 9-1-1/telephony, mobile technology, radio systems and infrastructure, GIS, logging and recording, and all other technologies utilized in your communications center. This information drives our recommendations for vendor independent solutions that provide the “best fit” for optimizing system security, efficiency, and information availability, while meeting and exceeding performance standards within budgetary constraints.

Facility Assessments:  IXP also assesses the physical environment of the center and will provide recommendations that limit exposure to threats while maintaining high availability and reliability of data and a secure work environment. Other considerations include: seamlessly integrating site selection, building design, diverse connectivity and redundant systems to provide comfortable and efficient work environments that remain efficient under any circumstances—even the unexpected ones.

Throughout our engagement, IXP will adhere to our mission of enhancing public safety, improving coordination of emergency response, maximizing efficiency of public resources, providing financial predictability, improving levels of service, and generating long-term savings.