FDNY (New York City)—Renovation and implementation project

Client: Fire Department of New York City (FDNY)

The Challenge

The FDNY needed to reconstruct each of the five Central Offices. The existing interior partitions and all building systems required removal and replacement. The new mechanical, electrical and plumbing systems were designed with a minimum of “N+1” redundancy. IXP’s role as the Fire Department’s Program and Technical Integrator was to ensure that each objective was met for every phase of the project.
The FDNY Communications Centers contain a large number of inter-related systems. This interplay, and the critical nature of the FDNY Communications System, required that the systems design allowed operating independently of each other, while concurrently operating optimally during normal system function. IXP managed the design process and the associated “hardening” required for critical grade systems. Each of these centers operates 24x7x365 and are staffed with up to twelve (12) FDNY personnel at a given time.

Our Approach

IXP’s delivery approach focused on two areas: 1) schedule management; and 2) discipline management. The schedule ensured that each project component was ready as needed. Discipline management ensured each technical component delivered and installed (i.e., Logging/Recording equipment, ERS/ Voice Alarm components) would meet the FDNY’s requirements and would integrate with the overall functional capabilities of the entire project. The IXP team maintained constant communications with all subcontractors by supervising, reviewing, coordinating and scheduling various components of the project. We were responsible for creating, tracking, or updating virtually all of the plans and specifications.
As part of this initiative, IXP was responsible for the technical architecture that illustrates the connectivity within and between systems that comprise the FDNY emergency services infrastructure. This architecture must incorporate both physical and logical levels of integration. The technical architecture provided FDNY with a system-wide view and demonstrated how the individual systems would combine to form an integrated solution.

A key aspect of making the emergency services systems and infrastructure work optimally was to properly design and clearly define the interfaces between systems. Every interface placed demands on both systems involved; the design challenge was to ensure that the capabilities of each system are fully exploited and not exceeded, while concurrently reducing incident response time. IXP focused on making certain that the parties in each interface clearly understood and approved of the design. Once the testing phase began, IXP verified that all parts of the interface functions with the previously accepted specifications.

The Solution

In order for the Emergency Communications Center operations to successfully move into the new facility, all of the inter-related projects needed to be planned and implemented in a coordinated fashion. IXP utilized their total solution methodology, SAIF®, to minimize the down-time of supporting technologies and disruption to the Emergency Communications Center operations and the constituents they serve during the transition.  IXP identified the risk(s) associated with the transition from older technologies and we developed plans and solutions mitigate as much risk as possible. IXP participated in regular bi-weekly meetings with the FDNY and with the participating vendors to confirm schedules were being met and issues were being dealt with proactively before any potential impact to the schedule. IXP also developed and managed to a transition and training plan so that all roles for these important phases were identified and scheduled.