All Case Studies

Stafford County, VA – Computer Aided Dispatch (CAD) Assessment
After a systems upgrade went sideways, IXP was called in. We remedied the issues and got the program back on track.
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SSRECC (Hingham, MA)—Design, construction and launch of regional center
Combining four municipalities into a new facility with upgraded technology was a challenge for this newly formed regional center. IXP provided technology, facility and operational consulting to make this transition a success.
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NTECC (Addison, TX)—Consolidation of four PSAPS
Four north Dallas communities with separate systems needed to consolidate into a new center.  IXP was brought in to provide governance, operations, technology and facility expertise.
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Lawrence Township, NJ - 9-1-1 dispatching managed services
When IXP staffed the communication center the township regained over 6,000 hours of annual police time. Police, who used to backfill civilianized dispatching, are now back in the field. The service level has increased and operational costs are 15% lower.
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Exelon Security Operations Center (Owen Mills, MD)—Managed Services
When Exelon wanted more “security minded” telecommunicators they turned to IXP for assistance. IXP now staffs this Baltimore area center, which monitors over 300 sites around the country. Service has improved and costs have decreased.  
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Western Connecticut 9-1-1 Communications Center (Danbury, CT)—Managed services for dispatch, 311, IT and front desk
Police officers and firefighters were manning the dispatch center. IXP provided a complete privatized solution including telecommunicators, IT support, 3-1-1 personnel and front window staff.
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California State University (Northridge campus, CA)—Intelligent Video Surveillance and Analytics
This 45,000 student population needed enhanced video surveillance. IXP provided the assessment, oversaw the installation and provided an intelligent video analytics program which acts as a workforce multiplier for the security personnel.
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ChatComm (Sandy Springs, GA) - Total privatized emergency communications center solution
IXP provides communication center staffing including IT support for this four community center—all at a fixed cost and no overtime bills. The privately run center processes over 400,000 calls annually and is IACLEA accredited. 
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Bristol Myers Squibb (Hopewell Township, NJ)—Regional Security Monitoring Center Assessment
This multi-billion dollar bio-pharmaceutical company needed process improvement at its regional security center. IXP assessed and recommended technology and reviewed processes to allow leadership to make improvements and plan for future growth.
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Burlington County Bridge Commission (Palmyra, NJ)—Security Assessment
IXP worked with BCBC to provide video surveillance upgrades, dispatch center improvements, and selection of physical security management system for two major bridges across the Delaware River.
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FDNY (New York City)—Renovation and implementation project
When FDNY had to reconstruct five separate centers with zero downtime, the challenge was enormous. IXP came in to provide precise program management for the disparate system integration and to oversee the implementation. Result:  Downtime = 0
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